IT management is now a vital part of many business sectors where technological development is in full swing. Companies that rely on computer systems have no choice but to adapt to new realities and equipment to offer competitive services, as well as ensure they get the most out of their resources.

Are you a business manager or IT professional who wants to understand what an IT Service Management solution is? In this article, find out what IT Service Management (ITSM) is, what it is used for and who can benefit from it.

IT Service Management 101

The most common perception of ITSM among computer technology users is limited to IT support only. However, resolving the IT problems encountered daily by a company’s workforce is only one aspect of IT Service Management among many. ITSM involves technology, people and processes to comprehensively optimize an IT system.

For greater clarity, IT service management is a term that encompasses all the activities involved in designing, creating, supporting and improving IT services in an organization.

Where do IT Service Management solutions fit into all of this?

In many cases, ITSM solutions will essentially be software that can be used to execute optimal IT service delivery. Various platforms are designed to facilitate an organization’s IT Service Management, such as the iTop solution.

With an IT Service Management solution, you can manage the entire flow of information related to the services offered by the IT team and the various departments of a company. This software lets you centralize your data and plan your operational tasks and activities. Thanks to ITSM consulting services from a professional firm, you can find a solution tailored to the needs of you and your IT team.

Who benefits from an ITSM solution?

Those who stand to benefit the most from an IT Service Management solution are IT professionals and the companies that hire them. All of these parties benefit from looking into this type of system, since adopting management software helps them develop a diverse range of skills.

ITSM understands the importance of interactions between information technology and the components of a company. As a result, teams within an organization can work seamlessly together and deliver efficient and collaborative services. ITSM solutions also offer a service-oriented view, which is not really emphasized during technical studies.

In short, IT professionals have an interest in learning the principles of ITSM because they help standardize work methods and centralize information.

Implement an ITSM solution in your company

Simply put, an IT Service Management solution is software that optimizes an organization’s IT system. Opting for an ITSM solution is therefore worth considering if you believe you could make more efficient use of your IT resources and workforce.

Contact SEI Team to integrate IT Service Management software into your organization. Our team specializes in the implementation of ITSM solutions and our skilled employees will be able to help you, whatever your needs.