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Mandate to optimize the use of iTop Community

Presentation of Canadian Coast Guard

The Canadian Coast Guard owns and operates the federal government’s civilian fleet and provides essential maritime services to Canadians.

As a Special Operating Agency of Fisheries and Oceans Canada , it supports the ministry in fulfilling its responsibility to ensure safe and accessible waterways for Canadians.

Business needs

  • The Canadian Coast Guard’s Network Operations Centre (NOC) approached SEI Team for a consulting services mandate to verify that it was making optimal use of the iTop community software.

Outcome Overview

Review, propose and deliver improvements for :

  • CMDB configuration;
  • Service Catalog Management;
  • Ticket management (incident, request, change);
  • Deployment of the user portal.

Some figures

  • More than fifteen (15) recommendations and proposed solutions.

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