iTop is an integrated and highly customizable web portal, for an easy management of your IT services in a single reference system designed for your organization.
With iTop, leverage all your configuration items and their relationships with your IT service management processes in a flexible CMDB. iTop suits your needs, whether you are an SMB, a large company, a public organization or an IT service provider.
The business edition provides you with support and tools from iTop’s vendor: Combodo. The SEI team is a partner and supplier of iTop in Canada and the United States.
Choosing iTop means opting for an open source solution that offers great freedom of configuration for a low cost and a unique user experience!
It gives you access to:
Take advantage of a powerful web-based graphic tool that allows you to configure the solution to your needs with agility and without development skills!
You can easily customize iTop yourself, or with the help of the SEI team:
Your data model by adding elements, attributes and relationships
Your forms layout
Your ITSM process life cycles
Your user web portal Your data model by adding elements, attributes and relationships
Your forms layout
Your ITSM process life cycles
Your user web portal
ITSM Designer ensures that your customizations are consistent and allows you to test them by providing you with a sandbox environment.
This allows you to react to feedback from your users quickly and adapt your solution accordingly. All your modifications are centralized, you control your deliveries with confidence from ITSM Designer to ensure successful deployments on your different instances, from development to production.
Want to see the ITSM Designer in action? No problem!
We offer subscriptions giving access to iTop business editions for organizations that want to go further with their ITSM solution. Each edition is tailored to your needs and offers advanced features, support and service levels.
The iTop Essential edition is meant for organizations that only need to customize their CMDB and includes the following extensions:
The iTop Professional edition is designed for organizations whose needs require a high level of customization of their solution by taking advantage of all ITSM Designer’s features.
iTop Professional adds the following extensions to the features of iTop Essential:
The iTop Enterprise edition is aimed at organizations wishing to benefit from a high level of service and support from the vendor as well as from all the extensions offered by iTop.
iTop Enterprise includes the features of iTop Professional and adds the following extensions:
The iTop solution supports the following key processes:
iTop provides configurable dashboards to help you monitor the activities and performance of your IT services. You can also export data in different formats (xls, pdf, csv) and configure audit rules to assess the compliance of your reference system in real time.
| iTop features | Essential | Professional | Enterprise |
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| ITIL Processes |  |
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| Powerful CMDB and impact analysis | |
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| Dynamic dashboards | |
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| Working schedule management | |
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| Ticket management by email | |
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| User requests approval | Manual | Dynamic | Dynamic |
| REST/JSON API | |
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| Data synchronisation engine | |
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| Predefined replies | |
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| Ticket dispatch automation | |
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| User satisfaction surveys | |
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| Ticket templates | |
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| Combodo private extensions | Free |
| ITSM Designer | Essential | Professional | Enterprise |
|---|---|---|---|
| CMDB customization | |
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| User interface edition | |
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| Translation edition | |
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| Complete model customization | |
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| User profiles management | |
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| Life cycles management | |
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| Production instances | 4 | 7 | 7 |
Have a question?
Each service level includes a different response time and a support token bank. Make use of your support tokens for all your needs covered by our services.
You can modify your service level as your needs evolve!
| Service Level | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Incident | 12h | 8h | 4h | 1h |
| Assistance | 24h | 16h | 8h | 4h |
Ready to take action?
At the end of your subscription, your iTop remains fully operational. You will simply no longer benefit from professional support nor the ITSM Designer.
Of course, both editions are fully compatible, it is always possible to switch to a professional subscription at any time.
Rest assured, there are no additional fees per user. The annual subscription covers all costs. If you need to go further in your project, you should know that we offer value-added services and extensions.
No, there is no charge if you choose to install iTop by yourself. If in doubt, contact us and we will be happy to help you.