From network connection to business solutions, iTop’s CMDB is a ready-to-use solution that allows you to manage all your configuration items (CIs) and their relationships with your business processes in a single reference system. iTop helps you leverage this information and make the right decisions by automatically analyzing the impacts of incidents or changes on your IT services.
As a central entry point for your users, the iTop web portal is also your main communication and information tool. Featuring an adaptive design, it allows your users to easily submit any request and track its progress through customized web forms.
The service catalogue is the foundation around which your IT service delivery and support processes are built. iTop helps you track and deliver on your customer commitments using simple and measurable metrics, taking into account your organization’s business days and hours.
The integrated notification system keeps your users and teams informed at all times of every event that occurs in your IT processes and services. The triggers, recipients and content of notifications can be finely tuned to meet your needs.
iTop provides configurable dashboards to help you monitor the activities and performance of your IT services. You can also export data in different formats (xls, pdf, csv) and configure audit rules to assess the compliance of your reference system in real time.
iTop provides a synchronization engine that integrates data from your external systems based on configurable reconciliation rules. Your data integrity is guaranteed whether you import from with an ETL, the iTop REST/JSON API or from CSV files.