In the digital age, IT service management is unavoidable in business. If you are a business owner and want to keep up with your competitors, you need good IT service management, both internally and externally.

Good management can contribute a great deal to your business, while bad management can lead to catastrophic results. However, IT service management is a complex process, which requires a minimum knowledge of best practices. This is where the ITIL method comes into play.

What is the ITIL method?

The Information Technology Infrastructure Library (ITIL) is a collection of books that identifies good IT management practices. Updated periodically, this methodological reference includes a host of recommendations for organizing and improving information systems, reducing IT risks, increasing the quality of IT services, and much more.

Most IT service management software available on the market operates according to the ITIL recommendations. This applies to the iTop solution, for which we provide integration and support.

The ITIL method: main advantages

Incorporating the practices recommended by the ITIL approach into your company’s IT management will provide you with a host of advantages that will render your IT services more efficient and secure.

In fact, ITIL-compliant information technology management helps your company more accurately measure the effectiveness of its IT services, reduce the severity and frequency of undesirable incidents, benefit from better IT services, offer better customer experience and even reduce the costs invested in IT.

However, it is important to remember that the ITIL approach isn’t a one-size-fits-all solution for all types of organizations: depending on your industry and many other factors specific to your organization, some of the recommendations may not necessarily apply.

The iTop solution guarantees ITIL-compliant IT service management.

The easiest way to benefit from all the advantages of the ITIL method is to use a good IT Service Management software, also known as an ITSM solution.

Are you looking for the ideal solution? SEI Team recommends iTop, a fully customizable all-in-one ITSM solution. Not only is it ITIL-compliant, but it can be tailored to your business, whatever the size or industry. Moreover, we can make your life easier by handling integration and support!

Contact us for more information about the iTop solution or our software integration and support services. Our specialists will be happy to discuss how iTop can help you improve your IT management.