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Automation is an important topic for companies in many industries. Whether you work in IT or not, you’ve probably heard of automation and may already associate it with saving money,

All IT landscapes have to evolve over time. Old technology needs to be replaced, and current solutions have to be updated to meet tighter regulations and new needs. IT service

Today, most companies use IT tools to achieve their business goals. IT Asset Management (ITAM) and IT Service Management (ITSM) are both processes that ensure effective IT support. However, each

Success in any business depends on customer satisfaction, and the IT services industry is no exception. But how can an IT department measure customer satisfaction and maintain it at the

Service Level Agreements (SLAs) are an essential part of any IT service delivery. Find out what SLAs are, what SLA management entails, and why they are essential in IT departments.

Like many sectors, the IT service management industry has been affected by significant changes in 2020, particularly due to the COVID-19 pandemic. Many of the changes brought about by this

In recent months, workplaces have literally been transformed by the COVID-19 pandemic. Health regulations aimed at slowing the spread of the coronavirus have been introduced almost everywhere in the world,

IT service management is very prevalent in organizations. Many organizations have created their own service delivery models and do not see the value of switching to an ITSM solution. After

As IT infrastructure becomes more complex, the importance of tracking and understanding information about the computing environment increases. In this context, CMDBs are useful for IT managers who need to