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What is the ITIL method and why is it useful?

In the digital age, IT service management is unavoidable in business. If you are a business owner and want to keep up with your competitors, you need good IT service
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What are the benefits of an ITSM solution in IT Service Management?

As a business grows and evolves, it generally has to equip itself accordingly and acquire computer equipment. Of course, having an IT infrastructure consisting of computers and other technological devices
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What is the difference between a helpdesk tool and ITSM software?

The IT world remains nebulous for many people. Everybody knows the basics, but when it comes to differentiating the various components of an IT infrastructure, things get a little more
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How can an ITSM solution improve enterprise information management?

In its briefest definition, ITSM (IT Service Management) could be described as the management of all the activities involved in designing, creating, supporting and improving IT services in a company.
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Gestion-Services-Informatiques

What is an IT Service Management solution?

IT management is now a vital part of many business sectors where technological development is in full swing. Companies that rely on computer systems have no choice but to adapt
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Do you really need to use an ITSM solution? Maybe not!

We are often asked in the course of our activities, “Why use an ITSM solution? ” There are questions among organizations about the need for such a tool. It is
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